Contact & Customer Service

Last updated: 29 July 2026

Customer support
Email: arcouteenterprises@gmail.com

Support hours
Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time, UTC+8), excluding Philippine public holidays.

Response time
We reply to every message within two (2) business days. Billing problems jump the queue.

Business details

Registered business name	Arcoute Software Publishing
Business type	Sole proprietorship (Philippines)
DTI Business Name Registration No.	P-N-2026-8282012
Line of business	Software publishing (PSIC 58200)
Business address	Candido Balbin Compound, National Highway, San Isidro, Candon City, Ilocos Sur 2710, Philippines
Service	ChequeFlow PH, at check.arcoute.com

Dispute Resolution Policy

If something has gone wrong, tell us first. Please come to us before filing a chargeback with your bank. It’s nearly always quicker, and a chargeback suspends your account while the bank investigates, which helps nobody.

Step 1. Contact us

Email arcouteenterprises@gmail.com with Dispute in the subject line. Tell us your account email, the date and amount of the charge, and what went wrong. Screenshots help.

Step 2. What we do

Stage	Timeframe
Acknowledgement of your dispute	Within 2 business days
Investigation and written outcome	Within 7 business days
Complicated cases (we’ll tell you if so)	Up to 15 business days, with progress updates
Approved refunds returned to the original payment method	Initiated within 3 business days of the decision

Step 3. If you’re still unhappy

Ask for escalation. Reply to our decision requesting review by the proprietor, who will look at it again personally.
Complaints about a payment. Card and e-wallet payments are handled by our payment provider. You may raise the matter with your card issuer or bank, or with the Bangko Sentral ng Pilipinas Financial Consumer Protection Department (+632 8708-7087, consumeraffairs@bsp.gov.ph).
Consumer complaints. The Department of Trade and Industry (DTI) handles consumer complaints under RA 7394 and the Internet Transactions Act (RA 11967).
Complaints about your data. The National Privacy Commission (privacy.gov.ph) handles these. See our Privacy Policy.

Governing law

These dealings are governed by the laws of the Republic of the Philippines, and nothing here removes any non-waivable right or remedy you have under Philippine law. Full terms are in our Terms of Service. Billing outcomes are set out in our Return & Refund Policy.